Insurance Builder ABCG 2x Productivity
Australian Building and Construction Group (ABCG) have been operating in the insurance building repair industry for over 13 years. Their clunky SugarCRM system frustrated their team, subcontractors, and clients. It caused issues across compliance, efficiency, speed, and data. So, their sister company, Codafication, created Crunchwork. Crunchwork is an end-to-end, all in one project platform that automates manual processes, lowers costs, and drives profits.
The team at ABC Group used a custom configuration of SugarCRM as their Claims Management System. It’s known internally as CMS. Since 2012, they modified the software to suit how they run end-to-end projects and jobs for insurers.
Even though CMS had been customised, it still failed to make the most of their resources.
But with so much time and money already invested in the solution, the ROI of a replacement system had to be outstanding to be considered. Their challenges included:
The team at ABC Group needed a user-first system that could be adapted to their business processes, instead of having to change their business to fit the software. They needed a solution that could quickly scale up and down during events, that brought their clients into one place, and automated data entry and admin. They needed to improve resource utilisation and simplify their software.
In 2016, Codification’s end-to-end project platform, Crunchwork, was implemented across the entire organisation. Crunchwork integrates with leading insurer portals so the team can manage all their work without leaving the system. A series of industry-specific workflows remove manual processes, foolproof compliance, and accelerate performance.
Results, ROI & Looking forward
ABCG had invested so much time, money, and resources into their SugarCRM system the team was hesitant to abandon it. But the workflow automations, one-point data entry, and user-first design meant that Crunchwork added instant value. ABCG found:
In 2020 the platform continues to grow with the business. Crunchwork also provides a platform for ABCG to launch into other verticals. The team can easily configure any job or project type within the platform, making it easy to grow.